FREQUENTLY ASKED QUESTIONS

You’ve got questions? We’ve got answers!

You’ve got questions? We’ve got answers! Here are the most common inquiries we receive about our software. You’ll also find plenty of self-help articles and tutorials in our Knowledge Base. Just look for the appropriate section for either the desktop or web-based application. If you need further guidance, don’t hesitate to contact Sales or Support.

Choosing the Right Application

What is the main difference between Fleet Maintenance Pro and Maintenance Pro?

If your fleet consists mostly of rolling stock (e.g. vehicles, fork lifts, backhoes, trailers, etc.), Fleet Maintenance Pro is the best choice. There are some vehicle-specific features, such as tire tracking.

 

If you are tracking stationary equipment, manufacturing equipment, aviation, marine, or general facilities maintenance (e.g. machine tools, HVAC, elevators, airplanes, ships, etc.), then Maintenance Pro is a better fit, as it can be adapted for any industry.

What are the differences between the Standard, Deluxe, and Shop/Professional Editions of the desktop applications?

The easiest way to see the available features and ensure you find the right edition to fit your needs is the comparison chart for the program in question:

How do I choose between the desktop application and the web based application?

The desktop application installs to your computer, on your local network. You have control over network setup and data files – storage and backup. The program cost is a one-time fee, with optional ongoing technical support plans. User licensing is per concurrent user, so you have the convenience to install the client application on as many workstations as you wish, you are just limited to the licensed number of users having the program open at the same time.

 

The web based application allows for maximum flexibility , with access via the web browser of any device with an Internet connection, from PC to tablet to smartphone.   This offers the peace of mind of cloud-based data storage – safe and secure, with no installation or upfront costs.   As a subscription based service, there is a per-user, per-month charge.

 

The feel and features of the applications vary, so your best bet is to check out the free trials available for both options in order to determine which meets your operation’s unique needs.

How many vehicles or assets can I track?

Unlike some maintenance management programs, there is NO cap or per-asset fee for the number of units you can track in Maintenance Pro Web and the desktop applications, Fleet Maintenance Pro and Maintenance Pro.

 

Auto Maintenance Pro is designed for home use, with the Standard Edition tracking up to 5 vehicles, and the Professional Edition tracking up to 10.

How many user licenses do I need?

Desktop application user licensing is per concurrent user, so you have the convenience to install the client application on as many workstations as you wish, you are just limited to the licensed number of users having the program open at the same time.

 

Web based application user licensing is per separate user login, so any user with their own email address and password requires a monthly subscription.

Is technical support included?

Our friendly and knowledgeable support team is available via phone, email, and online chat.

For the web-based application, support is included with the monthly subscription.

 

For the desktop application, program purchase includes 6 months of support, with three options:

  1.  renew annual support only on an “as-needed” basis after the first 6 months expires;
  2.  extend the included support to 1 year, with the option to renew additional years at standard and premium levels;
  3.  opt for the “Annual Support and Upgrade Subscription.” The benefits include ongoing premium technical support PLUS you will receive major version upgrades as these are released.  This is the most cost-effective solution to stay up-to-date with our latest development.  It is discounted for the first year!
Specifications and Getting Started

What are the system requirements for the desktop application?

System requirements are minimal. We recommend:

  • Pentium® 1Ghz or better processor
  • 1GB of RAM
  • 200MB of free hard disk space
  • Windows XP, Vista, 7, 8, 10 / Windows Server 2008, 2008R2, 2012, or 2014
  • 1024 x 768 screen resolution

Network versions support client/server architecture and terminal service configurations. You have the option to host the database on any PC or server operating system noted above.

How is the software delivered?

Your “Order Delivery” email includes a download link for your version installer, complete instructions, and your personal registration information. If you order online through the website you have the option to include a CD-ROM, but this is not a necessity. The most current full program installer and build update are always available for download from our website.

What is your update and upgrade policy?

All build updates for your purchased version are available free of charge for the life of the version, and can be downloaded from our web site. Maintenance updates include bug fixes and some enhancements. We respond to customer feedback promptly, so updates are published frequently. The program’s internal automatic update check is only “active” intermittently, to avoid excessive updates for your IT team.

 

Major version upgrades are periodic releases which significantly improve the functionality of the software and add major new features. We offer a discount for registered users, with costs reduced up to 50% off the full purchase price. Whether or not to upgrade is at the sole discretion of the user.

How do I update the build?

Always create a backup of your database before getting started, just as a precaution.
The most current build update for the desktop application is found on our Updates page.
Close all clients before running the update. It is not necessary to run on the server, but ALL clients must be updated to the same build.

Will data I entered into the trial version be available after I purchase?

Yes!

 

All data entered into the trial version is available after purchase. If you opt for the single-user program, you simply apply the registration received in your Order Delivery email. If you choose the network version, you will make a backup of your data in the single-user trial (File > Backup Data Files), and then restore this single .ZIP file into the network version installation (File > Restore Data Files).

I want to avoid manual data entry. Can I import my existing information?

Yes!

 

Import for the desktop application is explained here: Data Import

 

Import for the web based application is explained here: Data Import

Can data be exported to external files or spreadsheets?

Yes!

 

All of our software supports data exporting. You can export data to text files, spreadsheets, HTML, XML, and other formats.

Can I integrate with my third-party software?

At this time we do not offer integration with third-party ERP, CRM, or accounting packages. We do allow for odometer and fuel transaction import, as explained in the add-ons section.

Can I customize my reports?

Yes!

 

The optional Report Designer add-on module for the desktop application comes in two versions: Basic enables you to modify any of the built-in report templates, while Professional adds the ability to create new reports from scratch. Modify layout, add or remove data fields, or personalize with your company logo.

 

Our team can also design custom reports on your behalf, for a nominal fee.

 

The web based application enables you to choose which data fields to include in most reports.

 

You can filter reports by unit, location, status, date range, and other factors.

Computerized Maintenance Management Software (CMMS) has never been simpler!
Client Testimonials

  • ... Fleet Maintenance Pro really is easy to use... You should be proud of this system.

    Director, Risk Management & Safety, Container Maintenance Corp.

  • I have to say, Fleet Maintenance Pro really is easy to use, very flexible to modify and move the fields around. You should be proud of this system. The corporation is very happy with the purchase and by next year will roll it out to the whole company. Thanks worked as advertised.

    Brian E. Murphy - Container Maintenance Corporation

  • … our support has been excellent. The product is easy to use, and any small questions have been answered immediately. It is as if they are waiting for me to ask a question, so they can respond right away.

    Tom Doonan - Einstein’s Inc

  • The support team has been exceptional, I was a little worried about only having the email support but they respond instantly and if a solution is not provided at the first response they at least let you know that they are working on it.

    Barb Morrell, Office Administrator - Lloyd’s Construction Services

  • We have had to call of the services of the support team on a couple of occasions as a result of format adjustments to suit the New Zealand environment. On each occasion, we have been extremely impressed with the quality of the support, plus the very quick response times. This is particularly important for us, considering the time difference between NZ and the USA.

    Warren Aitken, General Manager - BWC Ltd

  • I want to commend you and your company not only for the quality of the software (which by the way is perfect for managing our small fleet) but also for your commitment to customer service. You have a permanent customer in Parker Rigging and I will definitely let other's in my industry know about your software.

    President, Parker Rigging Co., Inc. - Parker Rigging Co., Inc.