Support Tools

Our Support Team Stands Behind You!

SERVICE AFTER THE SALE

You know from experience that making the decision to purchase a specific software solution for your vehicle and equipment maintenance management is only the first step in the process.  Your new CMMS is only as useful as the ongoing technical support you receive.   With Innovative Maintenance Systems, you can rest assured that our support team will stand behind you — whether you simply need a nudge in the right direction with a program “how to,” want some tips and tricks to maximize your program use, or encounter a rare program error message.

A WEALTH OF RESOURCES

Not only are we eager to assist via phone, email, and online chat, but we are constantly expanding our self-help resources with new articles and video tutorials.

 

Explore available content here: Knowledge Base

WHAT’S INCLUDED

The web based application is a subscription service with a per-user, per-month charge which includes ongoing technical support.

 

The desktop application is a one-time purchase which includes 6 months of phone and email support.   Ongoing support plans are optional, or consider the “Annual Support and Upgrade Subscription” which includes ongoing support PLUS you will receive major version upgrades as these are released.  This is the most cost-effective solution to keep current with our latest development.

 

Support plan coverage details are listed here: Support Plans

Computerized Maintenance Management Software (CMMS) has never been simpler!
Don’t take our word for it!

The most valuable feedback comes from those already using the software:

  • The support team has been exceptional, I was a little worried about only having the email support but they respond instantly and if a solution is not provided at the first response they at least let you know that they are working on it.

    Barb Morrell, Office Administrator - Lloyd’s Construction Services

  • Support staff is great …

    Bobby Butler, Fleet Supervisor - Ascension Parish Government Fleet

  • The program is very easy to setup and understand. The support personnel are quick to respond and ensure any issues are solved in a timely matter. I would absolutely recommend investing in this software to make your company more proficient in maintenance.

    Otto G., Watercraft Advisor - USMLO/Belize Coast Guard

  • We have had to call of the services of the support team on a couple of occasions as a result of format adjustments to suit the New Zealand environment. On each occasion, we have been extremely impressed with the quality of the support, plus the very quick response times. This is particularly important for us, considering the time difference between NZ and the USA.

    Warren Aitken, General Manager - BWC Ltd

  • I have been working with computers since the “old days” of key punch cards. (You young folks can look that up on line). And I can honestly tell you I have NEVER had help this good.

    Donna Reedy, Director of Safety and Risk Management - Jacob Transportation/Executive Las Vegas

  • … our support has been excellent. The product is easy to use, and any small questions have been answered immediately. It is as if they are waiting for me to ask a question, so they can respond right away.

    Tom Doonan - Einstein’s Inc